Privacy Policy

Valoisia Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from valoisia.com (“Site”).

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including information about your browser, IP address, time zone, and certain cookies installed on your device. As you navigate our website, we also collect information about the pages or products you view, the websites or search terms that brought you to our website, and information about how you interact with the website. We refer to this automatically collected information as “Device Information.”

We collect information about the device using the following technologies:

  • Cookies: Files placed on your device or computer that usually contain an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
  • Log files: Track website activity and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about your navigation on the website.

When you make or attempt to make a purchase through the Site, we also collect certain information from you such as your name, billing address, shipping address, and payment information (including credit card number, PayPal username, email address, and phone number). We refer to this as “Order Data.”

When we refer to “personal information” in this Privacy Policy, we are referring to both device information and order data.


How Do We Use Your Data?

We use the Order Data we collect to process orders placed on the Site (including processing payment information, arranging shipping, and issuing invoices and/or order confirmations). We also use the Order Data to:

  • Communicate with you
  • Review our orders for risk or fraud
  • Send you information or advertising about our products or services that match your preferences

Our third-party providers and warehouses receive information about the contents of the order and the buyer's delivery address: this information is necessary to organize shipping.

Different suppliers work with our store and each order may be from a different company. If you would like to know which supplier or warehouse received your order information, please contact us.

We use device information we collect to detect potential risk and fraud (including your IP address) and to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website and by evaluating the success of our marketing and advertising campaigns).

By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. You also agree to allow this currency to be stored in your browser’s session cookie. This allows us to ensure that your chosen currency remains consistent throughout your browsing so that prices display in your local currency.


SMS Marketing and Notifications

When you provide your phone number during checkout, initiate a purchase, place an order, or search on our website, you agree to receive SMS notifications (including order updates and abandoned cart reminders) as well as SMS marketing offers. This may include up to 6 SMS per month. You agree that this consent is not a condition of purchase.

If you no longer wish to receive SMS marketing and notifications, you may reply STOP to any SMS we send you or use the unsubscribe link included in our messages. Other unsubscribe attempts using different terms will not be considered valid. Standard SMS and data charges may apply.

If you have questions, you can reply HELP to any SMS received or contact us for more information.

Sharing of Personal Information

We share your personal information with third parties to help us use it as described above. For example:

  • We use Shopify/WordPress to host our store. Please see their privacy policies:
    • Shopify Privacy Policy
    • WordPress Privacy Policy
  • We use Google Analytics to better understand customer behavior. See Google’s privacy policy here:
    • Google Privacy Policy

You can opt out of Google Analytics here:

  • Google Analytics Opt-Out

We may also disclose your personal information to comply with applicable laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your personal information to provide targeted advertisements or marketing communications that may be of interest to you.

You can learn more about targeted advertising here:

  • Network Advertising Initiative Educational Page

You can also opt out of targeted advertising:

  • Facebook: Facebook Advertising Settings
  • Google: Google Advertising Settings
  • Bing: Bing Advertising Settings

Additionally, you may opt out of some services through the Digital Advertising Alliance Opt-Out Portal.

Do Not Track

Please note we do not alter our data collection and use practices when we receive a “Do Not Track” signal from your browser.

Your Rights

If you reside in Europe, you have the right to access the personal information we hold about you and to request corrections, updates, or deletion. To exercise this right, please contact us at info@valoisia.com.

We process your data either to perform our contract with you (such as when you place an order) or to pursue our legitimate business interests.

Your data may be transferred outside Europe, including to Canada and the United States.

Storage of Information

When you place an order, we retain order information in our records unless you request deletion.

Changes

We may update this privacy policy from time to time to reflect changes in practices or for operational, legal, or regulatory reasons.

Minors

Our website is not intended for persons under 18 years of age.

Contact

For more information about our privacy practices, questions, or complaints, please contact us:

  • Email: info@valoisia.com
  • Company Name: TECHNOEFX LTD
  • Company Number: 16165464
  • Company Address: Unit 13, Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FA
  • Contact Number: (+44) 7400734399